Support

Questions about recording, speakers, tasks or Pro. We're here to help.

Need help?

Email us at apps.gexik@gmail.com. We usually reply within 48 hours. Include your device, iOS version and a short description of the problem, with screenshots if you can.

Email support

Frequently asked questions

How do I start a recording?

Tap the record button at the bottom of the Recordings screen, check the language and the microphone, then tap Start recording. You can minimise the recording screen and it keeps going.

How do I rename a speaker or fix who said a line?

In the transcript, tap the speaker's name (S1, S2…) to rename them. Long-press a line to move it to another speaker.

What is free and what is in Pro?

Recording of any length, the live transcript and speaker labels are free, for good. The summary, tasks, decisions and export to PDF or text are Pro. Your first three recordings are analysed free.

Why don't I see a summary or tasks?

Summaries and tasks are written by Apple's on-device model, so they need a device that supports Apple Intelligence, with Apple Intelligence turned on in Settings. After your three free analyses, they need Pro.

Which languages are supported?

The transcript uses Apple's on-device speech recognition and supports the languages it does, such as English, Spanish, French, German, Italian, Portuguese, Japanese, Korean and Chinese. If a language has no speech model, the recording screen tells you before you start, and you still get the audio.

Is my data private?

Yes. Transcription, speaker separation and summaries run on your device; nothing is uploaded to us or to any AI service. Transcripts, summaries and tasks sync through your own iCloud account, which we cannot see.

A recording has no audio on my other device. Why?

The audio file stays on the device that recorded it. Its transcript, summary and tasks sync to your other devices through iCloud.

Can I send tasks to Reminders or Calendar?

Yes. In the Tasks tab, tap the share button next to a task and choose Add to Reminders or Add to Calendar.

How do I manage or cancel a Pro purchase?

Pro is bought through the App Store. Anything you subscribed to can be managed or cancelled in iPhone Settings: tap your name, then Subscriptions, then Voca.

I found a bug. What should I do?

Email us at apps.gexik@gmail.com with the steps to reproduce it and screenshots if possible, so we can fix it quickly.

I have a feature request!

We love hearing from our users. Send your ideas to apps.gexik@gmail.com.